Wholeschool Portal | Home 22 February 2012
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Ticketing


Wholeschool Ticketing provides a support system for teachers that includes email and text alerts. Fully configurable admin allows you to preset support topics such as technical problems or software issues such as queries around a VLE. Users find a very clean and uncluttered enviornment in which to post any problems and the support staff can easily identify new tickets raised and which have been flagged as priority.

Overview of Features:

  • Easy to use interface
  • Escalate priority of a ticket based upon configurable key words
  • Text and Email alerts for support staff
  • Configure support categories
  • MIS overview of tickets, both outstanding and closed
  • Support for ongoing dialogue between the user and support staff

    Ticketing
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